SERENITY WELLNESS SPA

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GIFT VOUCHERS
GIFT VOUCHER FAQ'S

How long is a gift voucher valid for?

Our gift vouchers are valid for 12 months from date of issue.


My voucher has expired.  Can I still use it? 

We do have a grace period so if your voucher has expired in the last couple of months it is generally ok.  Please contact us.


Where can I buy a gift voucher?

For your convenience, you can order gift vouchers online or buy from the Spa. I can deliver to an address of your choice.


How are the gift vouchers presented?

Gift vouchers are beautifully presented in a gift envelope, so they look pretty!  Or via e-certificate for your convenience.


Is my gift voucher refundable?

No, gift voucher purchases are non-refundable and our cancellation policy applies.


Do I have to choose a specific treatment, or can I just have a dollar value?

You can select either option, a specified dollar amount, or specific spa treatment or spa package


My voucher says it is for a treatment but I want to use it for another treatment.  Is that ok? 

Generally yes, unless it was a special promotion.  But talk to us as we want you to be happy.


How soon can I get my gift voucher if I buy it online?

Email vouchers are sent within 24 hours of order. For couriers, you will generally receive your gift voucher within 2 working days, however rural areas may take longer and there can be delays with couriers during the Christmas period. We will email you a confirmation when we have processed your order. For any issues with voucher delivery, please email [email protected]


What is the cost for sending a voucher by courier?

Delivery is $7.50 for a courier delivery and we will email you a track and trace number.